Regulars business terms
Draft, 23 October 2026. Plain-English draft for review; not legal advice.
Regulars lets a café, restaurant, salon, gym, tuition centre or other small business keep a friendly list of its regular customers. These terms apply to you, the business owner (and any co-owners you add), on top of the FiveClose Terms of Service. Customers' side is covered by the Privacy Policy.
Who looks after the data
Your business collects your customers' details and decides how they are used, so under Singapore's Personal Data Protection Act (PDPA) your business is the organisation responsible for them. FiveClose stores and processes them on your behalf as your data intermediary. FiveClose does not use your customers' details for anything else, and does not share them with other businesses.
What you agree to
- Use customers' details only to recognise and look after them at your business.
- Never sell, rent or share the list, and never copy it into another system to send marketing.
- Only message customers who ticked "may send me the occasional WhatsApp message", one by one from your own WhatsApp, and stop at once when anyone asks (for example by replying STOP). This consent is what lets you message them without checking the Do Not Call Registry; without it, don't.
- Keep notes short and kind. The customer can see their note. Never record health, religion, race, money, NRIC or other sensitive details.
- Answer customers' questions about their data, and delete it when asked (they can also delete it themselves).
- For tuition centres: only parents or guardians join. Don't record children's details beyond a first name.
Money
"Treat a friend" and "Pay it forward" are paid to you at your counter, by cash, PayNow or however you normally take payment. FiveClose never handles the money. A gift that isn't collected within 30 days becomes a pay-it-forward item for someone else; customers are told this before they buy. "On us today" treats are your own gift, within the monthly number you set.
Not an emergency service
"Missing regulars" is a friendly nudge, not a safety or emergency service. If you are worried someone is in danger, call 995 (or 999 for the police).
Staff devices and co-owners
You are responsible for the people you give access to. Remove a staff device or co-owner as soon as they leave. Staff devices never show full phone numbers.
Support access
FiveClose can see how many customers and visits each business has, but not who they are. If you need help, you can turn on support access for 24 hours from Settings; every look is logged.
Security and breaches
Customer data is kept on servers in Singapore and can only be reached through FiveClose's checks. If FiveClose learns of a data breach affecting your customers, we will tell you without undue delay so you can assess whether to notify the PDPC and the people affected.
Price
Free for up to 300 customers per business. Above that, the owner needs FiveClose Plus.
Retention
Customers who haven't visited for 24 months are deleted automatically. Gift and pay-it-forward records are deleted after 13 months. Deleting your business deletes all of its customers' details.
Suspension
FiveClose may pause or suspend a business that breaks these terms, for example by spamming customers or collecting numbers under false pretences.